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ISSN 1683-6200

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Assessing Satisfaction of Consumers of Educational Services in Quality Management System of Educational Institution



A.V. Verkhovtseva
dekanat205@yandex.ru
Saint-Petersburg

Keywords:

  • management
  • service sphere
  • quality management system
  • educational services
  • customer satisfaction
    		•

    We suggest a method to assess the satisfaction of consumers of educational services, characterize its place in the quality management system of educational institution and analyze the results of its implementation in MBI.

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    © Section of Interdisciplinary problems of science and education of Russian Academy of Natural Sciences, 2015

    188300 Russia, Leningrad region, Gatchina, st. Roshchinskaya, 5