Верхнее меню

Assessing Satisfaction of Consumers of Educational Services in Quality Management System of Educational Institution



A.V. Verkhovtseva
dekanat205@yandex.ru
Saint-Petersburg

Keywords:

  • management
  • service sphere
  • quality management system
  • educational services
  • customer satisfaction
  • We suggest a method to assess the satisfaction of consumers of educational services, characterize its place in the quality management system of educational institution and analyze the results of its implementation in MBI.